Shipping policy

PRICING

Shipping rates are calculated at checkout directly from the carrier and vary by item and destination.

 

PROCESSING TIME

In-stock orders ship within 1–2 business days (longer during sales/promotions). Orders aren’t processed on weekends or holidays. You’ll receive a shipping confirmation with tracking, which may take 1–2 business days to update.

TRANSIT TIME

Shipping times aren’t guaranteed. Sora is not responsible for carrier delays and cannot offer discounts, refunds, or cancellations for delayed shipments.

LOST, MISSING, DAMAGED OR STOLEN PACKAGES

Once an order is in possession of the carrier, Sora is no longer responsible and it becomes the courier's responsibility. Sora is not responsible for any packages that are delayed, damaged, lost in transit, missing, or stolen upon delivery. If you experience issues with your package during transit, please contact the courier service directly for more information and resolution.

INTERNATIONAL SHIPPING

Shipping rates are calculated at checkout. For USPS, tracking stops after the package leaves the U.S.; check your local postal service for updates.

International customers are fully responsible for all VAT, duties, taxes, and brokerage fees. Please monitor tracking to stay informed about any payments or issues.

If duties go unpaid or delivery is refused, the package will be surrendered to customs with no refunds. Returned packages incur reship fees, and original shipping, taxes, or duties are nonrefundable.

Should your package be delayed in transit or held at customs, please contact the carrier or customs agency directly for further information and resolution.